How do I place an order?
Just select your favorite pieces, then click “Add to cart”, and it will automatically be placed in your shopping cart. You can then continue to select products in our online store and adding to your shopping cart. If you have already completed the selection of items, then proceed directly to checkout.
How can I cancel or change my order?
Carefully check the contents of your basket. You can change the number of instances of the product or remove individual items by simply pressing the “Recalculate”. Further, if all selected correctly, click the “Checkout”. On the next step enter personal information (contacts, name, shipping address). You will then check the entered information and click “Send.” In the nearest future our manager will contact with you, to clarify again the data and confirm your order.
What I have to consider in the process of order?
When ordering, specify the actual phone number and shipping address in your account, otherwise the carrier will not be able to reach you and your order will be canceled. Depending on the size and weight of your goods as well as the delivery address specified in your account, you will be offered the available delivery methods. The term of delivery and the cost of courier delivery is calculated automatically by the system depending on your address, weight and size of your order, and the courier company that delivers to your region.
What is important in the receipt of an order?
Turn on the phone during the delivery day – so the courier can contact you. Upon receipt of the order before payment is required to check the conformity of the goods in the parcel, and completeness of the goods, the courier is to wait until you will check. Fitting and partial redemption not carried out.
Who should I contact if I have any questions?
In case of any problems with the completeness of the order, please contact our Contact Center by phone (850) 890-4267 or e-mail: Customer.Service@theveteranexchange.com. Our team will help you solve the problem quickly.
I don’t want to buy this item now, but I also don’t want to forget it. What should I do?
You can click the “Add to Wishlist” and item will be added to “your wishlist”. In that case you can return to it and purchase later.
Our shop supports multiple payment methods. We Accept most credit cards: Visa, Master Card, Discover, American Express, etc.
What is the shipping and return/exchange policy?
The Veteran Exchange has strong ties with all 3rd party vendors. We offer a 100% no BS Return Policy. If you are not completely satisfied with your product, we will be more than happy to take it back. We will accept new, unworn and unused items in original condition and packaging, within 30 days of delivery for a full refund, exchange or store credit. For more information about our shipping and return/exchange policy, click here.